These terms apply to work Northkeel Labs does for you, unless a written proposal you accepted, including by email, says otherwise. If they differ, the accepted proposal wins. Northkeel Labs is the trading name of Chetan Agarwal, India. Contact: [email protected].
Who these terms are for
Our services are for businesses. By ordering, you confirm you act for a business. Nothing in these terms removes rights that the law does not allow us to remove, including under the Australian Consumer Law.
If you hired us through a marketplace
If you hired us through Upwork, Fiverr or a similar platform, that platform's terms, payment and dispute rules come first.
Scope and quotes
Before we start, we send a written scope and price. Work outside that scope is quoted separately and only starts once you agree. Starter prices on this site cover one workflow, one integration and one round of changes.
Free demos and pilots
Free demos and pilots are offered without obligation. We build them on sample, masked or public data unless you agree to share more.
Payment
Starter projects are paid in full before work starts. Larger builds are paid half at the start and half on delivery, unless the quote says otherwise. Invoices are due within 7 days, and we may pause work while a payment is late. Prices are in US dollars and exclude any local taxes. You pay third party usage fees, such as AI model or email platform costs. Monthly care is billed in advance and you can cancel at any time; it ends at the end of the month you have paid for.
Your responsibilities
You provide the accounts and access the work needs, and you can revoke them at any time. You confirm you have the right to share any data you give us. You are the sender of any outreach we set up, and you are responsible for following email and privacy laws such as CAN SPAM, UK PECR, GDPR and the Australian Spam Act.
Acceptance and fixes
You have 10 business days after delivery to test the work against the scope. If you report nothing in that time, or start using it live, it counts as accepted. If something we built does not meet the agreed scope, tell us within 30 days of delivery and we fix it at no cost. This does not cover changes made by you or others, or changes to third party services after delivery. If we cannot fix it, we refund the fee for that part. Payments for work already done are otherwise not refundable.
AI output
AI output can be wrong. You review and approve what our agents do, which is why approval is on by default. Nothing we build gives legal, tax or accounting advice. If you turn off approval steps, you accept that risk.
Confidentiality and data
We keep your non public information confidential and use it only for your work, during the project and after it ends. We handle your data as described on our security page, and we sign a data processing agreement before handling real personal data for you.
Ownership
Once paid for, the code and configuration we build for you are yours. Open source components stay under their own licences. Where we use our own reusable tools, we keep ownership and you get a permanent, non exclusive licence to use and change them for your business. We name you as a client only with your permission.
Third party services
We are not responsible for outages, changes or prices of third party services, including AI model providers, hosting and the tools we connect to.
Liability
Our total liability is limited to the fees you paid us in the 12 months before the claim. We are not liable for lost profits, lost data or indirect loss. This does not limit liability for fraud, or for death or injury caused by negligence.
Ending a project
Either of us can end a project with written notice. You pay for work done up to that date. We then remove our access and delete your data within 30 days, unless the law requires us to keep it.
Disputes and law
If we disagree, we first try to settle it by talking for 30 days. If that fails, Indian law applies and the courts of India decide, unless consumer law gives you the right to go to your local courts.
General
We work as an independent contractor. Neither of us is responsible for delays caused by events outside our reasonable control. Notices can be sent by email. We may update these terms; the version in force when you accepted the quote applies to that project.